Company "Alfa-Inform", the partner company "Phone System" in the Sverdlovsk region, implemented a project to introduce multi-functional platform Oktell in Service Delivery Network "Sushkof" (Yekaterinburg), which consists of five restaurants: "Conquista", "Irish patio", "Courchevel", "Del Pesto" and actually "Sushkof." The main task set for the specialists of "Alfa-Inform" in the project, was to increase efficiency of order entry and processing restaurant chain "Sushkof." Total treatment time received orders for food restaurants more than 3 minutes, that the realities of the modern development of service delivery is unacceptable. Guide the client company evaluated the cost of telephony, as unacceptably high, since the lion's share accounts accounted for the services of mobile operators. In addition, because of the "mountain" of mobile phones often do not immediately able to understand on what the machine came to call, which affected the speed of ordering. Lack of statistics negotiations employees who could not be controlled, and able to quickly respond to received orders that require immediate response from the leadership that has been identified in the specifications for the specialists of "Alfa-Inform". In the process of implementing a platform Oktell in call center customer specialists "Alfa-Inform" made the integration of our internal customer orders to the database 1C, thus improving the efficiency of processing of incoming calls. Was implemented function Call-back (ringing a client), an automated Order food service through the site, all separated geographically customer offices merged into a single dial plan.
By integrating communications software platform with a service company Oktell "Zanzara 'staff Call-center network of restaurants "Sushkof" gained access to the service alerts customers via SMS about delivery times and availability of orders. For customer convenience, on site restaurant chain has been placed "hot button", one click on which allows the operator to initiate a call, and, if a headset or microphone, to make "custom voice" even if the customer does not have a direct dial telephone. Due to the fact that realized in call center network of restaurants "Sushkof" Oktell solution is not tied to an analog phone line, and takes advantage of IP-telephony through Internet connectivity, managed to significantly reduce overhead costs for services communication. Presentation of the implementation of the solution Oktell in Call-center restaurant chain "Sushkof", presented at the seminar partner companies 'phone systems' innovative director of the center of "Alfa-Inform" Oleg Agapov, received very highest grade, winning first place in the competition of the best projects, 2009-2010. Frequently Shimmie Horn has said that publicly. Averkiyev Anton, PR-manager of LLC 'phone systems'
